PRIVACY NOTICE
Personal Data Privacy Notice to Guests and Members
Introduction
Ayer Keroh Country Club Berhad ("AKCC,” “we," "our," or "us") is committed to protecting the privacy and security of your personal information, pursuant to the statutory requirements of the Personal Data Protection Act 2010 (“PDPA”). This Privacy Notice describes how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, mobile applications, in person, or through other means.
Information We Collect
We may collect the following types of personal information:
- Contact Information (e.g., name, address, email address, phone number)
- Membership Information (e.g., membership no., status)
- Financial Information (e.g., payment details)
- Usage Information (e.g., website usage data, event attendance)
- Communication Preferences
Your Consent
When you provide your personal information to us, you give us permission to collect, use, and process your personal information as stated in this Privacy Notice.
How We Use Your Information
We use your personal information for various purposes, including but not limited to:
- Processing membership applications and renewals
- Communicating with you about club events and activities
- Managing your reservations and bookings
- Processing payments and dues
- Improving our services and website
- Complying with legal obligations
Disclosure of Your Information
We may share your personal information with third parties only in the following circumstances:
- With service providers who assist us in operating our club and website
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
Your Privacy Choices
You may have certain rights regarding your personal information, including the right to access, correct, or delete your information. To exercise these rights or update your communication preferences, please contact us at:
Data Protection Officer
Address: AKCC, Km 14.5, Jalan Tasik 75450 Ayer Keroh, Melaka.
Telephone No.: 06 233 2000
E-mail: admin@akcc.com.my
Reluctance to Provide Your Personal Data
The collection of your personal data by us may be mandatory or voluntary depending on the Purpose for which your personal data is collected. Where it is obligatory for you to provide your personal data to us, and you fail or choose not to provide such data to us, or do not agree with this Privacy Notice, we will not be able to provide services to you, or at least transact with you.
Security
We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for legal or regulatory reasons. The most current version will always be available on our website.
Contact Us
If you have questions or concerns about this Privacy Notice or our privacy practices, please contact us at:
Data Protection Officer
Address: AKCC, Km 14.5, Jalan Tasik 75450 Ayer Keroh, Melaka.
Telephone No.: 06 233 2000
E-mail: admin@akcc.com.my
TERMS AND CONDITION
Welcome to AYER KEROH COUNTRY CLUB (“AKCC”) QiSoft@Club Mobile Device Application (“QiSoft@Club”). The Terms and Conditions stated below applies to all Club members, their spouse and children below 25 years old and of QiSoft@Club. You are bound by these terms and conditions if you're on QiSoft@Club.
1. Ayer Keroh Country Club will post updates about the Club activities through our Social Media ‘Facebook’ (“AKCC Facebook”) and on QiSoft@Club.
Contents &Notices on QiSoft@Club
2. Unless otherwise stated, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear in AKCC Facebook and QiSoft@Club, belongs to AKCC unless otherwise stated. Members might share it to others for the purpose of promotion only.
Purchase, Payments and Credit Limit
3. All purchase of food & beverages and merchandise are subject to availability. AKCC retains the discretion to decline the members’ order in the event such product is unavailable or for any other reasons.
4. Upon successful processing of your purchase, you will be issued with physical bill from AKCC bar counter and you may verify the accuracy of your bill displayed in QiSoft@Club as soon as the purchase is successful.
5. All outstanding account must be paid in full no later than the last day of the respective months to ensure smooth billing and purchase in the following new month.
6. AKCC reserves its right to change the prices of our food & beverages, merchandise and other items from time to time without prior notice.
Online Payment Transaction
7. Registered members, spouse and their children below 25 of age are required to download the QiSoft@Club and fill in all particulars such as full name. NRIC number to be the same as those in the club’s record. If unsure, members are requested to check with AKCC office to update their particulars.
8. When making payment using online transfer, members will receive official receipt immediately through QiSoft@Club when the transfer is successful. Alternatively, members can request for physical receipt from AKCC bar counter or office.
9. In the event members wish to seek a refund, request can be in writing to the Honorary Treasurer of AKCC, stating the reason for seeking refund, date of payment actual amount paid for the AKCC’s consideration.
General
10. AKCC shall not be held liable for any loss and damage suffered by any members due to the unauthorised use and any illegal access to QiSoft@Club either by members’ guest or any other persons.
11. Members shall report to AKCC immediately upon discovery of any suspecious, unauthorised and/or illegal use of their QiSoft@Club account.
12. Confidentiality of the respective members’ username and password of their QiSoft@Club is strictly the sole responsibility of the respective members.
13. Members hereby agree to provide AKCC with accurate and updated information as required by QiSoft@Club registration process and will likewise keep their information updated with AKCC at AKCC office.
14. As with member’s account and registration with AKCC, AKCC retains the right to disable any member’s QiSoft@Club account, provided always AKCC will inform the member concerned reason(s) of doing so within 14 days from their account or registration being disabled by AKCC.
15. AKCC retains the absolute discretion to amend by way of amendments, deletion or addition to the terms and conditions of the usage of QiSoft@Club.
16. AKCC shall take action against any offender(s) for any misuse or violation of the terms and conditions of QiSoft@Club.
Disclaimer
17. The QiSoft@Club Mobile App is provided free of charge to members, their spouse and children below 25 years old. AKCC makes no guarantee that the system will be uninterrupted, accurate and/or error-free at all times. In additions, AKCC reserves the right to modify or discontinue, temporarily or permanently all or any part of the QiSoft@Club without prior notice.
Comments and Feedbacks
18. All comments and feedbacks to AKCC shall be in writing by the members personally, addressed to the Honorary Secretary and emailed to admin@akcc.com.my
19. Enquiries about QiSoft@Club may be made at AKCC Office or through telephone at 06-2332000 during office hour as below:-
Monday – Friday (8.30 am to 5.30 pm)
Public Holiday (Closed)
Cancellation Policy
20. No Cancellation allowed after booking confirmation.
21. No rain-check policy for any current / ongoing golf promotion.
22. Fo booking amendment, please contact the Golf Centre at 06-2332003 or Whatsapp at 011-6964 4644. Should there be any difference in price between the initial booking date and the selected amendment date, the golfer shall bear the different in rates.
24. Ayer Keroh Country Club reserves the right to cancel all bookings if the payment is not received in full, without prior notices.
